What Information We Collect

Personal data protection starts with knowing exactly what we hold. EuroMatchSingle collects five categories of information across registration, profile activity, communication, billing and technical logs, described below.

Account Registration Data

When you create a profile you provide an email address, password, date of birth, gender, location and the relationship goal you are seeking. This information is required to open and operate your account.

Profile Content

Photographs, a written biography, stated preferences and any additional details you choose to add are stored so other verified members can view them.

Communication Data

We retain message timestamps, delivery status and abuse reports connected to your conversations, allowing us to investigate reported misconduct.

Payment Identifiers

If you purchase a Premium membership, our payment processor collects your billing details directly. We receive only a transaction reference and subscription status, not full payment credentials.

Technical and Device Data

We automatically log IP address, browser type, device identifiers and usage patterns to operate the site securely and to detect fraudulent activity.

How We Use Your Information

We use the data described above for the specific purposes listed below, and for no purpose beyond what is required to operate and secure the Platform.

Operating matching and messaging. Profile and preference data determine which members you see and enable messaging between verified accounts.

Verifying identity. Submitted identification documents confirm that a profile belongs to a real person before it is published.

Preventing fraud. Technical and behavioral data help us detect duplicate accounts, compromised logins and scam patterns.

Providing support. Account and communication data allow our support team to respond to inquiries and resolve reported issues.

Improving the service. Aggregated usage data informs how we maintain site features. See our Cookie Policy for detail on analytics tools.

Meeting legal obligations. We retain certain records to comply with applicable consumer protection, tax and law-enforcement requirements.

How We Protect and Store Your Data

All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. Access to member records is restricted to employees and contractors who require it to perform verification, support or fraud-prevention duties, and each access event is logged.

Where we rely on third-party processors - including payment providers, cloud hosting and identity-verification vendors - we require them to protect your data under written data-processing agreements. We retain personal data only for as long as your account remains active or as required to meet legal and accounting obligations. When you delete your account, profile content and photographs are removed from active systems within a reasonable period, and residual backups are purged on a routine schedule.

Your Rights Over Your Personal Data

Member data rights on EuroMatchSingle include the following. To exercise any of these rights, contact our support team through the Contact page; we will respond within a reasonable timeframe.

Access

Request a copy of the personal data we hold about you.

Correction

Ask us to correct inaccurate or outdated account or profile details.

Deletion

Request permanent removal of your account and associated data.

Restriction

Ask us to limit certain processing while a request is under review.

Portability

Receive your data in a structured, commonly used format.

Objection & Consent Withdrawal

Object to certain processing or withdraw previously given consent.

Contacting Us About Privacy

To submit a privacy request, use the form on our Contact page. Please include your registered email address so we can verify your identity before processing the request. We generally acknowledge privacy requests within a few business days and complete verified access or deletion requests as soon as reasonably possible.

This policy should be read together with our Terms & Conditions, which governs your broader use of the Platform.

Contact support with a privacy request